FAQ’s

  • We are located in Perth, Western Australia.

  • Please allow 1-3 business days for processing of all orders prior to dispatch. During peak sale periods there may be a further delay in processing.

    If an item in your order is on pre-order processing and dispatch times will be advised when the stock is available.

  • Shipping times can vary based on your location. For orders within Australia, you can expect delivery in approximately 3-5 business days.

    For New Zealand, delivery may take between 5-20 business days. If you're in the USA or Western Europe please allow 6-20 business days for your order to arrive.

    For the rest of the world, delivery times typically range from 10-20 business days.

    Please keep in mind that unexpected circumstances, such as weather events, strikes, or rural locations, may lead to delays.

  • Once your order is placed, you will receive a confirmation email at your nominated address. After your order is processed, another email will be sent with your tracking number.

    If you don’t receive a confirmation or shipping notification, please reach out to us at peachipilates@gmail.com. Sometimes, our emails may end up in your junk folder, so be sure to check there as well!

  • We offer exchanges or credit notes within 14 days of the original purchase date. To qualify for a return, items must be unused and in their original condition, with all attachments, labels, and tags intact. Please be aware that return shipping costs are the customer's responsibility, unless the item is confirmed to be faulty by our team.

    We recommend that customers thoroughly review the product description before making a purchase. If you have any questions or concerns, please don’t hesitate to contact us prior to placing your order.

  • We offer a one size fits most, which is suitable for sizes 8-12

  • For washing, we recommend either a hand wash or a cold machine wash. To maintain their quality, it's best to wash the socks inside out. Please avoid bleach and tumble drying to help prolong the lifespan.